Welcome to the Gareeb platform for training rooms and services (hereinafter referred to as the "Platform"). Please read these terms and conditions carefully before using the Platform. By using the Platform, you agree to be fully bound by these terms, whether you are a service provider or a beneficiary.

1. Definitions

• Platform: The Gareeb app or website that connects providers of training rooms and services with beneficiaries who wish to book them.
• Service Provider: The person or entity that owns training rooms and offers services displayed on the Platform.
• Beneficiary: The user who books a room or requests a training service through the Platform.
• Management: The team responsible for operating and managing the Platform.

2. Usage Policy

• A Service Provider submits a registration request to open an account on the Platform to display their training rooms and services to Beneficiaries.
• Upon approval of the registration request, the Service Provider adds information about their rooms and services, including required details and photos, service prices, available times, and their cancellation and refund policy, if any.
• A Beneficiary can browse the available rooms and services on the Platform, book the required service according to the available times, and pay the full amount in advance.
• A Service Provider can change the booking and cancellation terms for their rooms and services. The new terms apply only to bookings made after the change.
• Once payment is made, the booking status becomes (Pending Approval) until the Service Provider approves or rejects it.
• If the Service Provider does not confirm acceptance of the request within 48 hours, the request is automatically canceled, and the amount is refunded to the Beneficiary.
• The Service Provider's confirmation of the request is a commitment to provide the requested service to the Beneficiary at the time, place, and date specified in the request.
• If a Service Provider rejects a request, a brief reason for the rejection must be provided.
• If a Service Provider repeatedly rejects requests that were made for times shown as available on the Platform, the Platform may take action to protect the customer's experience.
• The modification, cancellation, and refund policy outlined in this agreement will apply unless the Service Provider has a different policy.

3. Scope of the Platform's Role

• The Platform acts as an electronic intermediary to connect Service Providers of rooms and services with Beneficiaries. It does not bear any direct legal obligation or responsibility for any agreements or transactions between the two parties.
• The Platform is not a direct party to the contract between the Service Provider and the Beneficiary, nor is it a party to any dispute that may arise from the use. Its responsibility is limited to facilitating communication and booking through its electronic channels.
• The Platform does not guarantee an on-site verification of the condition of the rooms and relies on the information provided by the Service Providers.

4. Service Provider Registration Terms and Obligations

• The Service Provider on the Platform must be represented by a qualified and authorized person to register and manage the account.
• The Service Provider is committed to providing accurate, correct, and updated information when listing a room.
• Upon registration, the Service Provider is responsible for complying with all official requirements and licenses, if any, for operating the location for rental purposes suitable for the Platform's business model.
• The Service Provider acknowledges legal ownership of the room or has the right to lease it.
• Listed rooms must not violate laws, customs, or public morals.
• If there is any legal violation related to compliance requirements for the type of commercial activity, full responsibility falls on the Service Provider, with no responsibility whatsoever on the Platform.
• The Service Provider is committed to accurately displaying the actual available times to provide the service to the Beneficiary and to continuously update the times if they become unavailable.
• The Service Provider is committed to the proper and legal use of the Platform, the protection of Beneficiary data, and the respect of their privacy.

5. Beneficiary Obligations

• The Beneficiary acknowledges using the room only for authorized purposes (training, meetings, legal professional activities).
• The Beneficiary bears full responsibility for any damages resulting from their or their affiliates' use of the room during the booking period, with no responsibility whatsoever on the Platform.
• The Beneficiary may not sublet the room or use it for activities that violate regulations and laws.
• Upon booking, the Beneficiary is responsible for complying with all official requirements and licenses, if any, necessary for the type of activity held at the rented location, with no responsibility whatsoever on the Platform.

6. Payment and Fees

• All payments are made through the Platform using the available payment methods. Transactions outside the system are not permitted.
• The Platform reserves the right to deduct a specified percentage (20%) of the booking fees as an operational commission and also reserves the right to change this percentage for marketing and promotional purposes.
• Payments to Service Providers are settled on a weekly basis. Dues are transferred to the approved bank accounts within 14 business days of the booking's completion, approval, and passage of the cancellation grace period, after the Platform's commission has been deducted.
• If there is a problem related to the customer experience and the Service Provider's failure to fulfill their responsibilities to the Platform and the Beneficiary, financial dues may be withheld until a resolution is reached.

7. Booking Modification, Cancellation, and Refund Policy

Cancellation and Modification by the Beneficiary

• Bookings cannot be modified after they are created. If a modification is desired, the current booking must be canceled, and a new one must be made.
• The Beneficiary has the right to cancel a booking and receive a full refund if the cancellation occurs before the Service Provider approves the booking. The Platform reserves the right to deduct the transaction fees of no more than 2% of the amount or to waive them and return the full amount to the Beneficiary.
• If the Service Provider has already approved the booking, the Beneficiary can request to cancel it and provide a reason.
• When accepting or rejecting the cancellation request, the Service Provider is bound by the booking and cancellation terms that the Beneficiary agreed to, including the cancellation clauses and the percentage of the amount to be deducted as specified in those terms.
• If the Service Provider rejects the cancellation request, the booking remains valid and in an (Active) status.

Default Cancellation Policy

• The Beneficiary has the right to cancel a booking and receive a full refund if the cancellation occurs within less than 4 hours of the booking's confirmation time, even if the request was approved by the Service Provider, provided the service has not yet been utilized.
• The Beneficiary has the right to cancel a booking and receive 80% of the booking value if the cancellation is requested after 4 hours and before 12 hours of the booking's confirmation time, even if the request was approved by the Service Provider, provided the service has not yet been utilized.
• The Beneficiary has the right to cancel a booking and receive 50% of the booking value if the cancellation is requested after 12 hours and before 48 hours of the booking's confirmation time, even if the request was approved by the Service Provider, provided the service has not yet been utilized.
• After 48 hours from the booking's confirmation time, it is not possible to request a cancellation or a refund of the amount or any part of it.
• No refund will be given for no-shows or failure to use the room or service.

Cancellation by the Service Provider

• If the Service Provider cancels a booking at any time and for any reason, the full amount will be refunded to the Beneficiary.
• The Service Provider must provide a reason for the cancellation.
• If a Service Provider cancels a booking without a compelling reason beyond their control after the request has been approved, the Platform is entitled to a penalty of 100 SAR.
• If cancellations occur repeatedly, the Platform has the right to take appropriate action to protect its rights, its reputation, and the customer's interests.

8. Guarantees and Limitation of Liability

• The Platform does not guarantee that the room will meet the Beneficiary's expectations; this responsibility lies with the Service Provider.
• The Platform is not responsible for any damages, losses, or disputes that may arise from booking or using the rooms.
• Each party is responsible for complying with the laws and regulations in force in the Kingdom of Saudi Arabia.
• The platform is not responsible for any financial transactions or agreements that occur outside the platform between the beneficiary and the service provider.

9. Ratings and Reviews

• The Beneficiary has the right to rate the Service Providers' services after each booking is completed.
• The Platform reserves the right to delete any rating that contains abuse, false information, or is inappropriate.

10. Account Suspension or Termination

• The Platform's Management has the right to suspend or cancel the account of any user (Service Provider or Beneficiary) who is proven to have violated the terms.
• In the case of repeated reports or documented complaints, the Platform has the right to take whatever regulatory or legal action it deems appropriate.

11. Amendments to the Terms and Conditions

• The Platform reserves the full right to amend or update these terms at any time without prior notice. The user's continued use of the Platform constitutes implicit acceptance of the amendments.

12. Account Deletion

To request the cancellation of a user account (customer) or a service provider account, please send the cancellation request to the customer service email: hi@gareeb.sa(opens email client).

13. Inquiries, Complaints, and Suggestions

• For any inquiries, complaints, or suggestions, please contact the support team via:
  • Email: hi@gareeb.sa(opens email client)
  • WhatsApp: +966559668969(opens WhatsApp chat)
• Receipt of the complaint will be confirmed within 24 business hours.
• Work on resolving the complaint will begin within 5 business days.